DELIVERY AND RETURN TERMS (PRELIMINARY INFORMATION FORM)


ARTICLE 1- PARTIES

1.1- SELLER:

Title: Muzaffer FIRAT (FIRAT KONFEKSİYON)

Address: TAYA HATUN MAH. TIĞCILAR SK. NO: 13 INTERNAL DOOR NO: 1 FATIH/ISTANBUL

Phone: +90 212 522 12 26

E-mail: [email protected]

1.2- BUYER:

Name/Surname/Title: [To be filled with BUYER Name and Surname/Title]

Address: [To be filled with BUYER Address]

Phone: [To be filled with BUYER Phone]

E-mail: [To be filled with BUYER E-mail Address]

ARTICLE 2- SUBJECT

The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product, whose characteristics and sales price are specified below, ordered electronically by the BUYER from the SELLER's website https://www.firatkonfeksiyon.com.

ARTICLE 3- CONTRACTUAL PRODUCT INFORMATION

Date: [To be filled with Order Date]

Product Name: [To be filled with Product Name]

Quantity: [To be filled with Quantity]

Total Product Amount: [To be filled with Total Amount]

The type, quantity, brand/model, color, and sales price of the products are as stated above.

Payment Method: [To be filled with Payment Method]

Delivery Address: [To be filled with Delivery Address]

Total with: [To be filled with Total Amount Including VAT/Shipping]

ARTICLE 4- GENERAL PROVISIONS

4.1- The BUYER declares that they have read the preliminary information on the website regarding the basic characteristics of the product, the sales price, payment method, and delivery, and has given the necessary confirmation in the electronic environment.

4.2- The contractual product shall be delivered to the BUYER or the person/organization at the indicated address within the period described in the preliminary information on the website, depending on the distance of the BUYER's residence, provided that it does not exceed the legal 30-day period.

4.3- If the contractual product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization does not accept the delivery.

4.4- The SELLER is responsible for delivering the contractual product in a sound, complete manner, in accordance with the specifications specified in the order, and with warranty documents and user manuals, if any.

4.5- For the delivery of the contractual product, it is mandatory that a signed copy of this agreement is delivered to the SELLER and the price has been paid by the BUYER's preferred payment method. If for any reason the product price is not paid or is canceled in the bank records, the SELLER is deemed to be released from the obligation to deliver the product.

4.6- If the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons after the delivery of the product, not caused by the BUYER's fault, the BUYER must return the product to the SELLER within 3 days, provided that it has been delivered to them. In this case, shipping costs belong to the BUYER.

4.7- If the SELLER cannot deliver the contractual product within the period due to force majeure or extraordinary situations such as adverse weather preventing transportation or interruption of access, it is obliged to notify the BUYER. In this case, the BUYER may exercise one of the rights to cancel the order, replace the contractual product with its precedent if any, and/or postpone the delivery period until the preventive situation disappears. If the BUYER cancels the order, the amount paid will be paid in cash and in full within 14 days.

4.8- Defective or broken products, whether they are among the products sold with a warranty certificate or not, can be sent to the SELLER for the necessary repair within the warranty conditions; in this case, shipping costs will be covered by the SELLER.

ARTICLE 5- RIGHT OF WITHDRAWAL

The BUYER has the right of withdrawal within **14 days** from the delivery of the contractual product to themselves or the person/organization at the indicated address. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail, or phone within this period, and the product must be **unused** within the framework of the provisions of Article 6. If this right is exercised, it is mandatory to return the original invoice and a copy of the cargo delivery report stating that the product delivered to the 3rd person or the BUYER has been sent to the SELLER. Within **14 days** following the receipt of these documents, the product price is returned to the BUYER. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. The shipping cost of the product returned due to the right of withdrawal is covered by the BUYER.

ARTICLE 6- PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, single-use products, rapidly perishable products, or products with an expired expiration date. **The right of withdrawal cannot be exercised for trouser products produced in line with the special requests and demands of the BUYER or on which changes or additions have been made.** The exercise of the right of withdrawal for the following products is subject to the condition that the packaging of the product is unopened, intact, and the product is unused.

ARTICLE 7- AUTHORIZED COURT

In the implementation of this agreement, Consumer Arbitration Committees up to the value declared by the T.R. Ministry of Commerce and Consumer Courts in the place of residence of the BUYER or the SELLER (Fatih/Istanbul) are authorized. In the event that the order takes place, the BUYER is deemed to have accepted all the conditions of this agreement.

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