1. WHOLESALE ORDER AND QUOTATION PROCESS
Question: How can I place a wholesale trouser order?
Answer: You can request a quote via our website for the models you are interested in or your custom production projects, or you can contact us directly through our communication channels. After your request is reviewed, a customized price offer will be presented based on the quantity and lead time.
Question: What is the minimum order quantity (MOQ)?
Answer: We have minimum order quantities based on model/color, depending on the efficiency of our production line and fabric type. The minimum quantities required for special series productions are communicated to you during the quotation phase.
Question: Can I make changes to the production process after order confirmation?
Answer: You can submit your revision requests before production planning is finalized and the fabric cutting process begins. It is not possible to make changes to custom production orders that have already been cut due to technical reasons.
2. CUSTOM SERIES PRODUCTION AND SAMPLES
Question: Do you produce for our own designs or brands?
Answer: Yes, we carry out "Custom Series" production with completely personalized patterns, accessories, and labeling details. We prepare designs suitable for your company's identity on our professional production line.
Question: Do you prepare samples before production?
Answer: Before mass production approval, we prepare samples to confirm the accuracy of the design and pattern. Once the prepared sample passes your approval, we proceed to the mass production stage.
3. LOGISTICS AND DELIVERY PROCESSES
Question: How long is the production and delivery time?
Answer: Delivery time varies depending on the order quantity and fabric supply process. Generally, our production process takes between 2-6 weeks. The exact lead time is specified during the quotation phase.
Question: How are shipping and warehouse deliveries handled?
Answer: We provide shipping through logistics companies or warehouses with which you have an agreement. Additionally, for international requests, we offer packaging and customs support in accordance with export standards.
4. PRODUCTION QUALITY AND SUPPORT
Question: What is your policy regarding production defects?
Answer: All our products undergo strict quality control before packaging. If a production-related defect is detected, the necessary compensation or exchange processes are carried out quickly within legal periods.
Question: Are washing and care instructions available for the products?
Answer: Yes, all our trousers include care instructions in international standards suitable for the fabric type (velvet, denim, gabardine, etc.). Custom labeling for your company can also be provided for wholesale orders.