ARTICLE 1- SELLER
Title: Muzaffer FIRAT (FIRAT KONFEKSİYON) Hereinafter referred to as the **SELLER**.
Address: TAYA HATUN MAH. TIĞCILAR SK. NO: 13 INTERNAL DOOR NO: 1 FATIH/ISTANBUL
Phone: +90 212 522 12 26
E-mail: [email protected]
ARTICLE 2- SUBJECT
The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts regarding the sale and delivery of the product, the characteristics and sales price of which are specified below, ordered electronically by the CONSUMER from the SELLER's website **"https://www.firatkonfeksiyon.com/"**.
ARTICLE 3- CONTRACTUAL PRODUCT
The type, quantity, brand/model, color, and sales price of the products are as stated on the website. (FIRAT KONFEKSİYON Trouser Varieties)
ARTICLE 4- GENERAL PROVISIONS
4.1- The CONSUMER declares that they have read and informed themselves about the basic characteristics of the product(s), sales price, payment method, and preliminary information regarding delivery on the SELLER's website and have given the necessary confirmation in the electronic environment.
4.2- The contractual physical product shall be delivered to the CONSUMER or the person/organization at the address indicated within the period explained in the preliminary information on the website, depending on the distance of the CONSUMER's residence, provided that it does not exceed the legal 30-day period.
4.3- The SELLER is responsible for delivering the contractual product in accordance with the specifications specified in the order, along with user manual(s), if any.
4.4- For the delivery of the contractual product, it is mandatory that a signed copy of this agreement has been delivered to the SELLER or confirmation has been received electronically by the CONSUMER via the SELLER's website or based on the confirmation e-mail sent to the CONSUMER's registered e-mail address, and the price has been paid by the CONSUMER's preferred payment method. If for any reason the product price is not paid or is canceled in bank records, the SELLER is deemed to be released from the obligation to deliver the product.
4.5- In the event that the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the credit card belonging to the CONSUMER by unauthorized persons after the delivery of the product, not arising from the CONSUMER's fault, the CONSUMER is obliged to return the physical product to the SELLER within 3 days, provided that it has been delivered to them. In this case, shipping costs belong to the CONSUMER.
4.6- If the SELLER cannot deliver the contractual product within the period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation or interruption of transportation, they are obliged to notify the CONSUMER. In this case, the CONSUMER may exercise one of the rights to cancel the order, replace the contractual product with its equivalent if any, and/or postpone the delivery period until the obstructive situation disappears. If the CONSUMER cancels the order, the amount paid shall be paid to them in cash and in full within 14 days.
4.7- Persons under the age of 18 cannot shop from the SELLER.
4.8- The SELLER is not responsible for price inaccuracies arising from typesetting and system errors.
4.9- The SELLER reserves the right to change and cancel the content, scope, and features of all products sold on the website.
4.10- If the order is placed, the BUYER is deemed to have accepted all the conditions of this agreement.
ARTICLE 5- RIGHT OF WITHDRAWAL
The CONSUMER has the right of withdrawal within **14 days** from the delivery of the contractual product to themselves or the person/organization at the address indicated, within the rules specified in Article 6 of this agreement. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail, or phone within this period, and the product must be **unused** within the framework of the provisions of Article 6. If this right is exercised, it is mandatory to return the original invoice and a copy of the cargo delivery report stating that the product delivered to the 3rd party or the CONSUMER has been sent to the SELLER. Within 14 days following the receipt of these documents, the product price shall be refunded to the CONSUMER. The shipping cost of the product returned due to the right of withdrawal shall be borne by the CONSUMER. The return process cannot be performed without the presentation of the original invoice.
ARTICLE 6- PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, single-use products, products that deteriorate rapidly, or products whose expiration date has passed. **The right of withdrawal cannot be exercised for trouser products produced in line with the special requests and demands of the CONSUMER or on which changes or additions have been made.**
ARTICLE 7 - RETURN POLICY
The SELLER applies the legal withdrawal period in compliance with the Regulation on Distance Contracts. **Campaigns or promotions applied by the SELLER outside the legal withdrawal period are only valid during the respective campaign terms.** In case of returning one of the promotional or campaign products, **the promotion conditions will be voided**, and the amount to be refunded will be recalculated according to the discount rate. Detailed information on return and exchange processes is separately provided on the Return and Exchange Policy page.
ARTICLE 8- AUTHORIZED COURT
In disputes arising from the implementation of this agreement, Consumer Arbitration Committees up to the monetary value declared by the T.R. Ministry of Commerce and the Consumer Courts in the place of the SELLER's residence (Fatih/Istanbul) are authorized.